Customer Engagement challenges for Shopify store to take into 2023

5 min readAug 17, 2023

Online shopping have become an integral part of the post pandemic retail landscape, offering consumers the convenience of shopping from anywhere at any time. With the increasing demand in online purchases, top ecommerce stores have had to adapt their marketing strategies to meet the online shoppers expectations. One of the primary goals of any online store is to increase engagement and conversions, which refers to the number of visitors who take a desired action, such as lead generation or add a product to shopping cart or making a purchase. However, achieving high levels of engagement and conversions is easier said than done, and there are often discrepancies between expectations and reality, when it comes to these metrics.

Engagement And Conversion For Shopify Stores tips for 2023
Customer Engagement challenge for Shopify store in 2023 - Photo by Brooke Lark on Unsplash

One of the biggest challenges for online stores is that they will need to drive high traffic to their site. This is often achieved through search engine optimization (SEO), social media marketing, and other forms of digital advertising. While it is possible to drive a significant amount of traffic to an online store, it is not always easy to convert this traffic into paying customers. In fact, the average conversion rate for e-commerce websites is just 2.86%, according to a study by smart insight. This means that for every 100 visitors to an online store, only about three of them will actually make a purchase.

Another big challenge, The online shopping market is highly competitive, with many established players and new entrants vying for a share of the market. To stand out in this crowded space, you will need to offer unique and high-quality products, competitive pricing, and excellent customer service. Reaching potential customers and getting them to visit your website can be a challenge, especially if you have a limited budget for marketing and advertising. You will need to find ways to effectively promote your products and brand, such as through social media, email marketing, and search engine optimization (SEO).

Impact of clear call to action on shopper buying decision

One reason for this low conversion rate is that online stores often fail to meet the expectations of their customers. For example, a website that is difficult to navigate or has a slow loading time will likely discourage visitors from making a purchase. Similarly, a website that lacks clear calls to action or quick one click buying option or fails to showcase the benefits of its products may struggle to convert visitors into customers. One of the biggest challenges in online shopping is ensuring that customers can easily and securely make payments, and that their orders are shipped to them in a timely and cost-effective manner. You will need to research and implement payment and shipping options that meet the needs of your customers.

Building trust is not always easy, and online stores may struggle to prove their credibility
Build trust and credibility to increase your online sales

Another expectation for online stores is that they will be able to build trust and credibility with their customers. This is especially important for businesses that are selling high-ticket items or products that require a significant investment. Customers need to feel confident that they are making a wise purchase, and this can be achieved through various means, such as displaying customer reviews, offering a money-back guarantee, or providing detailed product descriptions. However, building trust is not always easy, and online stores may struggle to achieve this if they have a poor reputation, lack transparency, or fail to address customer concerns in a timely manner. E-commerce companies like Shopify and Etsy, among others, have made it simple to launch your own online retail business because they have enhanced online consumer confidence.

Another expectation for online stores is that they will be able to offer a personalized shopping experience. With the proliferation of data and the use of artificial intelligence (AI) and machine learning, it is possible for online stores to personalize their marketing efforts and offer personalized recommendations to their customers. This can be achieved through the use of personalized emails, targeted ads, and personalized product recommendations. While this type of personalization can be effective in driving engagement and conversions, it is not always easy to implement. It requires a significant amount of data and the use of sophisticated algorithms to accurately personalize the shopping experience for individual customers.

Finally, online stores often have the expectation that they will be able to retain their customers and encourage repeat purchases. This is important because it can help to drive long-term growth and create a loyal customer base. However, retaining customers can be challenging, especially in a this competitive market where there are numerous options for consumers. Online stores may struggle to retain customers if they do not offer a high level of customer service, do not have a strong brand, or do not offer competitive pricing or discounts. One more challenge you may face, as there are a number of legal and compliance issues that you will need to be aware of when starting an online shopping business, such as sales tax, privacy laws, and consumer protection regulations. Failing to comply with these requirements can result in fines and damage to your reputation

In conclusion, 2023 online stores have a number of challenges when it comes to engagement and conversions at current market situation. These include driving high levels of traffic to their site, building trust and credibility with their customers, offering a personalized shopping experience, and retaining their customers for repeat purchases. However, achieving high levels of engagement and conversions is not always easy, and there are often discrepancies between expectations and reality. Online stores must work on these marketing stratergies to drive engagement and conversions and achieve. Our Fast Checkout Upsell Bundle have helped 2500+ Shopify store amplify their your stores engagement, sales & average order value + track shopper behavior in real time.

Learn more about Cartylabs

We want to help merchant increase their visitor, drive brand awareness, and help them sell more online on Shopify. If you like our article please follow us on Medium.




Learn about how to build and grow an ecommerce business in this blog by Cartylabs.